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Adult Protection (POVA)

A vulnerable adult is someone who is 18 years of age or over who may need community care because of a disability, age or illness and who may be unable to take care of themselves, or cannot stop themselves being harmed or exploited.

You may have made a referral (reported suspected adult abuse) yourself or been referred because of something that has happened to you which could be considered abuse or neglect.

We have a duty to consider all referrals and where required address the situation under the Protection of Vulnerable Adults (POVA) process.

What do you mean by adult abuse? 

People can be abused in lots of different ways:

The abuse can be by anyone usually in a position of trust - a relative, friend, paid worker or volunteer.

The full procedures can be found here:

Adult Protection Complaints

Any complaint that raises concerns about the protection of a vulnerable adult will be considered under the 'Wales Interim Policy & Procedures for the Protection of Vulnerable Adults from Abuse', not the Social Services Complaints Procedure. If this occurs, you will be informed by the Department and provided with information on what this process entails.


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